Support.

On the sign-in screen, tap Forgot password and enter the email address you used to sign up. You'll receive a reset link from noreply@finlexng.com within a minute or two.

The link is valid for 60 minutes. If it expires, just request another one.

Try these in order:

• Check your spam or promotions folder. Reset emails sometimes land there.
• Search your inbox for finlexng.com.
• Confirm you typed the right address. A typo in the email field is the most common cause.
• Wait 2–3 minutes — during peak hours emails can be slightly delayed.
• If still nothing after 10 minutes, email info@finlexng.com from the address you signed up with. We'll resend it manually.

Open the app, go to Profile → Settings → Delete account, and confirm. Your account and learning data are removed from our active systems within 30 days. See the Privacy Policy for full details on data retention.

A streak day counts when you sign in to the app between midnight and midnight in your local time. If you opened the app right around midnight and the streak still reset, send us a screenshot of your Profile page and we'll investigate.

Progress syncs automatically when you have an internet connection. If you completed lessons offline, open the app while connected and give it a few seconds to push the data up.

If the gap is still there after a minute online, sign out and sign back in. That forces a full resync from the server.

We take content accuracy seriously. Email info@finlexng.com with the course name, module, lesson number, and the question text. If you're right, we'll fix it across all users and credit you in the changelog.

Your level reflects your accuracy on your last 30 quiz answers — not how many words you've read.

• Beginner — below 50% accuracy
• Intermediate — 50% to 74% accuracy
• Advanced — 75% or higher

Yes — we read every suggestion. Email info@finlexng.com with the subject line "Content suggestion." Tell us the term and, if you can, a sentence on why it's worth including.

First, force-quit the app and reopen it. If the crash repeats, restart your device and try once more. Make sure you're on the latest version from the App Store or Google Play.

If it still crashes, email us with: your device model, your OS version, your app version (visible at the bottom of Profile), and a description of what you were doing when it happened.

This usually means you've requested several password reset or confirmation emails in a short window. Wait 15 minutes and try again. If you genuinely can't get in, email us and we'll help directly.

Email info@finlexng.com with the subject "Bug report." A good report includes:

• What you were trying to do
• What happened instead
• Your device and OS version
• A screenshot or short screen recording, if possible

FinLex is free for a limited time during our launch period. Your account, your progress, and the courses available to you today will continue to work whether or not paid plans launch later.

FinLex does not currently bill users directly. If you see a charge labelled FinLex on your card or App Store statement that you don't recognise, please forward the receipt to info@finlexng.com immediately so we can investigate and confirm whether it's a legitimate App Store / Google Play transaction or something else.

Where paid plans are offered, subscriptions purchased through the App Store or Google Play are managed inside those stores, not inside FinLex:

• iOS: Settings → [your name] → Subscriptions → FinLex → Cancel.
• Android: Play Store → Profile → Payments & subscriptions → Subscriptions → FinLex → Cancel.

All traffic to FinLex is encrypted in transit (HTTPS / TLS). Passwords are stored as one-way hashes, not as plaintext. Each user can only access their own data, enforced at the database level. For the full picture, see the Privacy Policy.

Email info@finlexng.com with the subject "Data export request" from the email address on your account. We'll send you a machine-readable export within 30 days.

Thank you — please report it privately to info@finlexng.com with the subject "Security report." Please do not share the issue publicly until we've had a chance to address it.